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  • 10 download limit a day?

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General support, technical, report problems, deadlinks & other tech queries
 #36245  by Ljfst
 Mon Apr 29, 2024 2:58 pm
Is this intended?
I was subbed to WIN last year and I'm almost certain this wasn't a thing.

Also, what's with all the "premium" content that is behind another paywall?
 #36253  by deathr0w
 Tue May 07, 2024 6:18 pm
Ljfst wrote:Is this intended?
I was subbed to WIN last year and I'm almost certain this wasn't a thing.

Also, what's with all the "premium" content that is behind another paywall?


Hi, There's no 10 download limit a day in place. It doesn't sound like the account is giving you full access, please can you use our support portal here for direct support with WestBill (the biller) they have a team of dedicated staff who will be able to assist and get your access up and running.
 #36259  by Ljfst
 Mon May 13, 2024 5:58 pm
I spoke to Westbill two weeks ago, and they confirmed there was a download limit and replied with the following :

"Hello,

We understand your frustration, however, this download limit has been recently implemented on the site due to the blatant piracy of our videos all around the internet. We have decided to do this to prevent such things from happening. I'm sure you'll understand that it costs a lot of money to produce each video we release and we are trying to protect you, our customer, from being stripped of our content's exclusivity.

Best regards,

Westbill Support :) "


Pretty mental that they are punishing legitimate members like this :/

Nowhere in the T&Cs is this mentioned, in fact the T&C link when you sign up is broken.

If you want to check up on this -
Ticket ID: BQV-656-74546